通过与我们合作, you open up access to our pool of vetted professionals who are equipped to support your growing needs with high-level and tactical skills.
美国堪萨斯州的
总部
乌克兰
能力中心
印度
能力中心
南非
能力中心
阿根廷
能力中心
菲律宾
服务提供设施
美国堪萨斯州的
总部
阿根廷
能力中心
印度
能力中心
乌克兰
能力中心
菲律宾
服务提供设施
南非
能力中心
01
We have an exclusive global network of customer service experts available in over 150 different countries. 利用他们的技能, 人才, and expertise to diversify your workforce and build world-class remote teams.
02
我们支持英语, 法国, 西班牙语, 中国人, 阿拉伯语, 还有很多其他语言, 所以交流总是流畅的，用你的母语.
03
Our flexible pricing structure allows you to leverage onshore or offshore pricing to create the most cost-effective structure for your business. We can help you outsource your customer service at a fraction of the price an inhouse team would cost.
04
Alleviate your security and compliance challenges by outsourcing your customer service needs to us. Our operations are 100% compliant with consumer data protection laws.
05
We’ll assign a dedicated account manager to discover your exact customer service needs and work to build the precise team you need. Our support is available 24/7 to ensure a smooth process from start to finish.
06
我们对相关投资者的了解和接触, 市场洞察力, and unique discounts serve as an extra bonus to give your company a competitive edge and build bridges over barriers that inhibit your growth.
01
第一步是定义工作，让我们知道你的需求. We’ll work closely with you to understand your goals, technical needs, and any requirements.
02
Once we understand your needs, we’ll start putting together your team of qualified experts. We’ll assemble and train an efficient workforce to get your customer service needs done.
03
We’ll continue to work closely with you to ensure your new team’s productivity, quality of work and output is running efficiently and scaling to your needs.
Outsourcing customer support helps your company scale quickly by providing access to a larger pool of resources and expertise. This allows you to quickly expand your customer support efforts without having to hire additional employees or invest in expensive technology. 另外, outsourcing customer support can help you focus on core competencies and drive growth, 并为您的客户提供增强的客户体验.
是的. At 1840, we understand how important it is to maintain control over your brand's messaging and customer experience. That's why we take several steps to ensure that your customers receive the highest level of service and support while maintaining your brand's voice and tone. We work with you to clearly define your brand's messaging guidelines and train our customer service agents to follow them. We also use monitoring and quality assurance processes to ensure that all customer interactions meet your brand's standards. 另外, 我们提供定期报告和绩效指标, so you can stay informed about the quality of service being provided to your customers. Schedule a call with us to learn more and see how we help brands both large and small enhance their CX.
We take data security and privacy very seriously and have implemented comprehensive measures to ensure the protection of your data. 其中包括安全的数据存储, 访问控制策略, 并定期进行安全审计，以识别和解决漏洞. Our outsourcing services are also compliant with all relevant data protection regulations.
如果你已经有一个合适的内部团队, we will work with you to develop a detailed transition plan that outlines the steps involved in transferring your customer service operations. 这个计划将包括一个时间表, 里程碑, 并定期登记，以确保平稳无缝的过渡.
We understand the importance of maintaining good relationships with your customers and will work closely with you to ensure that our outsourcing services align with your brand values and messaging. We also have a robust customer feedback and complaint handling process in place, which allows us to address any negative perceptions or concerns quickly and efficiently.
1840 & 公司
5440 W. 110圣
2号楼300室
Overland Park, KS 66211
1840 & 公司
5440 W. 110圣
2号楼300室
Overland Park, KS 66211
